Refund Policy

Effective Date: May 13, 2026 Last Updated: May 13, 2026

This Refund Policy applies to all purchases of merchandise through FanMerch (www.fanmerch.app) and is incorporated by reference into our Terms of Service. Capitalized terms used here have the meanings given in the Terms.

All products on FanMerch are custom-printed to order by our fulfillment partner, Printify, Inc. Because each item is produced specifically for the Buyer, the standard return rules for finished goods do not apply. The eligibility criteria below reflect this.

1. What's Eligible for a Refund

You may request a refund or replacement if your order meets any of the following conditions:

Defective product — the item arrived with manufacturing defects (e.g., misprint, smudged print, missing print, faulty stitching, broken zipper, fabric damage from production).
Damaged in transit — the item arrived damaged due to shipping (torn packaging plus damaged product, tears, breakage).
Wrong item received — you received a different design, color, size, or product type than what you ordered.
Order never delivered — the shipping carrier has confirmed the package as lost or undelivered after the expected delivery window.

2. What's NOT Eligible for a Refund

Because all merchandise is custom-printed to order, the following are not eligible for a refund, exchange, or return:

Buyer's remorse — you changed your mind, no longer want the item, or are unhappy with how it looks in person despite the product matching the listing.
Sizing dissatisfaction — the item fits differently than expected. Please review the size chart on each product page before ordering. Sizing varies by garment type.
Color variation — minor differences between the on-screen mockup and the printed product (monitors render color differently than fabric).
Print placement variation — minor variation in print placement within Printify's stated tolerances is normal for print-on-demand and not a defect.
Ordered the wrong item — you selected the wrong size, color, or product type at checkout. Review your order before paying.
Items damaged after delivery — wear and tear, accidental damage, or improper care after the item is delivered.
Returns initiated outside the 30-day window (see Section 4).

If you are unsure whether your situation qualifies, contact support@fanmerch.app and we will review it.

3. How to Request a Refund

Send an email to support@fanmerch.app including:

Your order number (found in your order confirmation email).
A brief description of the issue.
Photos of the defect, damage, or wrong item. For misprints or stitching defects, please include both a close-up and a wider shot showing the whole item.

We aim to acknowledge refund requests within 3 business days of receipt.

Do not ship the item back without prior authorization. Physical returns are not always required — in most cases, photo evidence is sufficient to process your refund or replacement. If a physical return is needed, we will provide a return shipping address and a prepaid return label by email after authorizing the return.

4. Time Window

Refund requests must be submitted within 30 days of the purchase date. We will be reasonable about legitimate defect claims that arrive slightly outside this window — particularly if shipping delays extended the period during which the item was actually in your possession — but cannot guarantee processing after 30 days.

For orders that never arrived, the 30-day window begins from the expected delivery date provided by the shipping carrier.

5. Refund vs. Replacement

For eligible claims, we may offer either:

Refund to your original payment method (default option), or
Replacement of the defective or wrong item at no additional cost to you.

We will discuss which option applies based on the nature of the issue, product availability, and your preference. Replacements are produced by Printify and ship on the same timeline as a new order (typically 7–14 business days).

6. Refund Processing

Once a refund is approved:

We will process the refund through Stripe (our payment processor) to your original payment method.
Refunds typically appear on your statement within 5 to 10 business days of processing.
The exact timing depends on your bank or card issuer and is outside our control.
You will receive an email confirmation when the refund is processed.

Refunds are issued in U.S. dollars in the same amount you were charged (excluding any chargeback fees if a refund is processed after a chargeback dispute is initiated).

7. Return Shipping

If a physical return is required for an eligible claim (defective, damaged, or wrong item), FanMerch will cover return shipping costs. We will either provide a prepaid return label by email or reimburse you for shipping costs upon receipt of your shipping receipt.

You are not responsible for return shipping costs on any legitimate defect or wrong-item claim.

8. Order Cancellations

Because items go into production at our fulfillment partner soon after payment, order cancellations are only possible before production begins — generally within 1 hour of placing the order, sometimes sooner.

To request a cancellation, email support@fanmerch.app immediately with your order number. If production has not yet started, we will cancel and refund in full. If production has started, the order will be fulfilled and any refund request will be subject to the eligibility criteria in Section 1.

9. Chargebacks

If you have a concern about your order, please contact us at support@fanmerch.app before initiating a chargeback with your bank or card issuer. Chargebacks are time-consuming and expensive for both parties, and most issues can be resolved directly within a few business days.

Initiating a chargeback as a substitute for the refund process described above may result in account suspension under Section 7 of our Terms of Service.

10. Designer and Creator Payouts on Refunded Orders

When an order is fully refunded, the corresponding Creator and Fan payouts for that order are reversed or excluded from the next payout cycle, as described in Section 6 of the Terms of Service. This applies whether the refund is initiated by FanMerch or by the buyer's bank through a chargeback.

11. Changes to This Policy

We may update this Refund Policy from time to time. The "Last Updated" date at the top reflects the latest revision. Material changes will be announced in accordance with Section 14 of the Terms of Service.

12. Contact

Refund requests and questions: support@fanmerch.app